Conduent's Benefit Portal

Redesigning User Experience & Process Flows

Project Overview

This project involved designing a comprehensive portal for users to conveniently access and manage their health benefits, wealth savings, and pension information in one intuitive interface. The portal allows users to easily enroll in annual benefits, check their current benefit statuses, and review their 401k and pension information seamlessly.

Benefits Portal Screenshot

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Benefits Portal Screenshot

Key Focus Areas

  • Improve Navigation
  • Expand Annual Enrollment Features
  • Improve Life Event Process Flows
  • Enhance Health, Savings, Pension
  • Categorize & Organize Information
  • Improve User Experience
  • Enhance Visual Layout
  • Integrate Ai Search & Chat
  • Responsive & Accessible Design

Results & Impact

The redesigned portal significantly enhanced user satisfaction and reduced support calls. Enrollment efficiency also improved, demonstrating a substantial enhancement in user experience and engagement.

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